Send requests to support@podjst.com using enough information to identify the relevant account, inquiry, store, or order.
PODJST verifies requests before releasing or changing personal information.
Merchant customer requests may need to be handled through the merchant that controls the store relationship.
How to Submit a Request
Email support@podjst.com with the subject "Privacy Request". Do not send identity documents unless PODJST asks for a specific verification item through a secure method.
- Your full name and contact email.
- Your business or store name and platform, if applicable.
- The request type: access, correction, deletion, restriction, objection, portability, consent withdrawal, or appeal.
- Relevant account, conversation, order, or store identifier. Do not include unnecessary recipient information.
- The country or state where you reside so we can assess applicable rights.
Verification and Authorized Agents
PODJST verifies that a requester is the person concerned, an authorized merchant contact, or a properly authorized agent. Verification can use an existing account, email confirmation, order details, or limited additional evidence proportionate to the request.
Requests From Merchant Customers
If PODJST holds data only as a processor for a merchant, we will normally refer the requester to that merchant and assist the merchant with a verified instruction. This prevents PODJST from changing customer data without the merchant controller's authorization.
Shopify and Other Platform Requests
PODJST processes valid platform privacy events and merchant instructions through the applicable integration workflow. Shopify requests can include customer data access, customer redaction, and shop redaction after an app is uninstalled.
Response Timing
PODJST aims to acknowledge a request within 5 business days and completes verified requests within the deadline required by applicable law or platform rules. We will explain a permitted extension or refusal and available appeal rights where required.
Retention and Exceptions
Deletion or restriction can be limited where information is required for accounting, taxes, fraud prevention, security, legal claims, platform compliance, active disputes, or another legal obligation. Data kept under an exception is restricted to that purpose where practical.
Contact
Contact JST COMMERCE LIMITED, operating as PODJST, at support@podjst.com, +852 64203057, or RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SAN PO KONG, HK.
Questions or requests?
Contact JST COMMERCE LIMITED, operating as PODJST, and include the policy or request type.
