Get help with an existing PODJST order.
Share the order reference and what needs attention. We'll prepare an email draft with your details for you to review and send.
One request. Clear context.
Order, batch, store, or tracking reference
Product name, variant, or specification
The country or market connected to the order
Photos, screenshots, or a relevant link
Only include customer information that is necessary to identify the request.
Prepare your order support email.
Add what you know. Your email app will open with a draft addressed to support@podjst.com. Attach any photos or screenshots before you send.
Questions before you send.
Start with the closest question, then prepare one request with the context support needs.
Sign in to the PODJST Portal for the account-level order information available to you. If the detail you need is not available there, prepare a support email with the order or tracking reference.
Include the order reference, affected product and variant, quantity involved, destination, and a clear description. Add photos of the full item, the specific issue, packaging, or shipping label when they help explain the request.
Whether a change is possible depends on the order and its production status. Contact support as soon as possible with the exact reference and requested change, but do not assume the change is confirmed until PODJST reviews it.
Use another available reference, such as a batch, tracking, store, or sales-channel reference. Also include the affected product and destination so support can understand which order you mean.
No. Replacements, reshipments, credits, refunds, and other outcomes require case review under the applicable order and policy context.
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